¶ Services Tab Overview
The Services tab in the Customer Dashboard lists every SmartXHosting product you currently hold — hosting plans, email accounts, domain-linked services, SSL certificates, managed applications, virtual servers. From here you access every per-service management page: passwords, upgrades, renewals, DNS, email accounts and cancellation. This guide walks through the layout, the action toolbar, and the patterns UK merchants use daily to manage their SmartXHosting accounts via smartxhosting.uk/login.
¶ Table of contents
Reaching the Services tab • Section 1 — Actions toolbar • Section 2 — Current offer banner • Section 3 — Service list • Service status explained • Managing an individual service • Daily workflow • FAQ
¶ Reaching the Services tab
Sign in at smartxhosting.uk/login and click the Services icon on the left sidebar menu. Alternatively, click the Services info tile on the Dashboard tab.
The Services dashboard opens with three areas: actions toolbar at the top, current offer banner, and the full service list below.
¶ Section 1 — Actions toolbar
A set of useful shortcut links for quick service management. Commonly includes:
- Order a new service — jumps into the SmartXHosting store to browse hosting, email, domains and other UK products.
- Renew services — opens the renewal page with all services due for renewal pre-listed.
- View cancelled services — shows services you have previously cancelled for reference or reinstatement.
¶ Section 2 — Current offer banner
As on the main Dashboard, this rotating banner surfaces current SmartXHosting promotions. Useful for spotting deals on add-ons or capacity upgrades. Safe to ignore when your focus is on existing services.
¶ Section 3 — Service list
Every service you hold with SmartXHosting, in a filterable table. Typical columns:
- Product / Service — plan name (e.g. “Shop Market”, “Web Hosting Standard”, “Axigen Business Email 10 mailboxes”)
- Domain — the domain associated with the service, if any
- Price — the billing amount and frequency (monthly, quarterly, annual)
- Next Due Date — when the next renewal invoice generates
- Status — Active, Pending, Suspended, Terminated, Cancelled
Click any row or its Manage button to open the service’s detailed management page.
¶ Service status explained
Service statuses reflect lifecycle state:
- Pending — order placed, not yet provisioned. Usually clears within minutes for automated products; up to 24 hours for services requiring manual setup.
- Active — service is live and operating. The most common status.
- Suspended — service temporarily disabled, usually due to unpaid invoice or acceptable-use-policy concern. Contact support or pay outstanding invoices to restore.
- Terminated — service ended, typically after prolonged non-payment. Data may be gone; reinstatement requires support intervention.
- Cancelled — customer-initiated cancellation complete. Historical record only; service is no longer billable.
- Fraud — flagged by SmartXHosting fraud controls. Usually triggered automatically and resolved by support verification.
¶ Managing an individual service
Click Manage on any service to open the service detail page. Full workflow is covered in View Product Details in the Services Section. At a glance, you can:
- View service parameters (disk, bandwidth, plan limits)
- Change the service password
- Buy upgrade add-ons (extra disk, bandwidth, features)
- Renew the service manually
- Request cancellation (immediate or end-of-period)
- Manage DNS records for associated domains
- Create and manage email accounts if the plan supports it
- Review SSL certificate status
¶ Daily workflow
Most UK merchants visit the Services tab:
- Weekly — quick check on service statuses. Any Pending items that shouldn’t be, any Suspended warnings, any upcoming renewals.
- Monthly — review total spend, consolidate services, consider upgrades or downgrades based on usage.
- Quarterly — audit services for unused items. Shops occasionally forget they have a legacy domain or service still renewing.
- Annually — full review of plans vs business needs. Are you on the right tier? Should you consolidate email with hosting? Are there opportunities in the Black Friday sale?
All your services on one screen
The Services tab in the SmartXHosting Customer Dashboard gives you a single view of every hosting plan, domain, email mailbox and SSL certificate — billed in GBP, managed from the UK.
Open the Customer Dashboard¶ Frequently asked questions
Q: A service shows Pending but I placed the order hours ago.
A: Contact support. Pending beyond a few hours typically means an activation step is waiting on manual review or a payment confirmation delay.
Q: Can I see cancelled services?
A: Yes — the Actions toolbar includes a “View Cancelled Services” link. Useful for historical record or if you want to reinstate a similar service.
Q: How do I filter the service list by status?
A: Use the filter controls above the list to show only Active, Pending, Suspended etc. Useful when you have many services.
Q: What happens if I don’t pay a renewal invoice?
A: The service moves to Overdue, then Suspended after a grace period (typically 7–14 days depending on product), then Terminated. Renew or pay before the grace period ends to avoid disruption.
Q: Can I transfer a service to another SmartXHosting account?
A: Contact support. Transfers require identity verification on both sides and billing reconciliation.
Q: What if a service needs a major upgrade (e.g. Shop Boutique to Shop Hypermarket)?
A: Use the service’s Manage page › Upgrade/Downgrade Options if available, or open a support ticket for the SmartXHosting team to plan the move with zero downtime.
Q: I have a service showing as Fraud status.
A: Open a support ticket with verification details (ID, order reference, alternative contact). Fraud is automatically assigned by fraud-detection rules; support reviews and clears false positives.