¶ Dashboard Tab Overview
The Dashboard tab is the first screen you see after signing in at smartxhosting.uk/login. It’s the command centre of your SmartXHosting account — ten focused sections summarising your services, invoices, domains, renewals, tickets and news. This guide walks through every section, explains when to use each, and highlights the daily checks that keep your UK hosting account running smoothly.
¶ Table of contents
The Dashboard main page • Section 1 — Personal data • Section 2 — Contacts • Section 3 — Shortcuts • Section 4 — Current offer banner • Section 5 — Info tiles • Section 6 — Active services list • Section 7 — Renewal information • Section 8 — Quick domain adding • Section 9 — Recent support tickets • Section 10 — News • FAQ
¶ The Dashboard main page
After a successful sign-in at smartxhosting.uk/login, the Customer Dashboard opens on the Dashboard tab by default. The view combines personal data, service status, invoices and support into one screen so you can see the whole account at a glance.
¶ Section 1 — Personal data
Displays your account owner details and billing address for invoicing. Use the Update button to edit anything that has changed — a new business address, a phone number, or your preferred language.
The settings page is organised into four areas:
- Personal Information — first name, last name, email address, phone number, language preference. Keep this accurate because it’s the identity on every support ticket and security check.
- Billing Address — used on VAT invoices. UK addresses should include the full postcode and, for limited companies, the registered company name and VAT number.
- Email Preferences — which notifications you receive (invoices, renewals, service status, security alerts). Turning everything off is not recommended — renewal notices protect you from accidental service lapses.
- Mailing List — occasional news, information and special offers. You can unsubscribe at any time under UK GDPR.
Always click Save Changes at the bottom of the settings page after edits.
¶ Section 2 — Contacts
If you share account responsibility with a colleague, accountant or IT partner, add them as a Contact rather than sharing your password. Contacts can have scoped permissions — billing-only, support-only, or full access.
Click New Contact and fill in the person’s details, including which notification categories they should receive and what actions they can take on your behalf.
For UK businesses with separate finance and technical teams, this is the clean way to give the finance team visibility of invoices without exposing server-management functions.
¶ Section 3 — Shortcuts
Quick links to the most common ordering and management tasks. One-click access to order a new service, register a domain or browse the SmartXHosting product catalogue. Handy when you’re adding capacity or a new website without navigating through the full menu.
¶ Section 4 — Current offer banner
A rotating banner highlighting SmartXHosting’s latest offers and product announcements. Useful for seeing what’s new in the UK catalogue — plan releases, Black Friday deals, new service tiers. Safe to ignore if you’re focused on your existing services.
¶ Section 5 — Info tiles
Four summary tiles showing the counts that matter for your daily operations:
- Services — number of active services. Click to jump to the full Services tab.
- Domains — domains registered or transferred through SmartXHosting. Domains maintained at external registrars aren’t included here. Click to jump to the Domains tab.
- Unpaid Invoices — invoices awaiting payment. If this tile is non-zero, check it on every visit — unpaid invoices block service renewals.
- Tickets — open support tickets awaiting response (yours or ours). Click to jump to the Support tab.
¶ Section 6 — Active services list
All your active SmartXHosting services in one list. Each row shows the service name, associated domain, current status (Active, Pending, Suspended), and a Manage button that takes you directly to the service-specific management page.
Use this as your day-to-day entry point — rather than navigating via menu, click directly into the service you need to manage.
¶ Section 7 — Renewal information
When any service approaches its renewal date, the Dashboard shows a renewal notification here. Click Renew Now to jump to the Service Renewal page, where you can select one or more services, add them to cart, and complete the checkout.
For UK businesses, it’s worth enabling auto-renewal on domains and hosting (Section 5 controls Domains auto-renewal) to avoid accidental lapse — a domain that expires loses weeks of redemption cost plus the reputational damage of temporary loss.
¶ Section 8 — Quick domain adding
Shortcut to register a new domain or transfer an existing one into SmartXHosting. Enter the domain name and tld, check availability, proceed through the registration flow.
For UK-facing brands, .co.uk and .uk domains are the primary choices. SmartXHosting handles Nominet registration directly.
¶ Section 9 — Recent support tickets
Summary of your most recent support interactions. Ticket number, subject, current status and last-update time at a glance. Click a ticket to open its full conversation history. Full ticket management lives on the Support tab.
¶ Section 10 — News
Announcements from SmartXHosting that may affect your services: planned maintenance windows, platform updates, UK-regulatory changes, Black Friday schedules. Check this section monthly; pay particular attention during peak retail seasons when maintenance is avoided but customer impact is high if anything does happen.
Manage everything in one place
The SmartXHosting Customer Dashboard pulls services, invoices, domains, renewals and support into a single UK-hosted interface. Sign in to see your whole account on one screen.
Go to the Customer Dashboard¶ Frequently asked questions
Q: Can I customise which sections appear on the Dashboard?
A: The section layout is fixed for consistency. You can rearrange priorities by bookmarking specific sub-sections (Services, Invoices) if you use those more often.
Q: How current are the info tile numbers?
A: Real-time for services and domains. Unpaid invoice count updates within a few minutes of a payment clearing. Ticket count is live.
Q: What if a tile shows zero but I’m expecting something?
A: Check the relevant tab directly. Services filters to Active only by default — Pending or Suspended ones aren’t counted. Domains tile only includes domains registered through SmartXHosting. Unpaid invoices may have cleared since your last refresh.
Q: I see a renewal warning but the service is already renewed.
A: Check your Unpaid Invoices tile. Renewal creates an invoice; the warning clears once payment settles. If the invoice is paid but the warning persists, contact support.
Q: Can I hide the offer banner?
A: It’s part of the default layout and can’t be dismissed. The banner doesn’t interfere with your management tasks.
Q: Who sees my personal data?
A: Only you and SmartXHosting staff (for support purposes) with access logged per UK GDPR. Your data is never shared with third parties except processors required to deliver services (domain registries, payment processors).
Q: Can I assign Contacts to specific services?
A: Contacts have account-wide permissions by default. For service-specific delegation, create separate sub-accounts if available on your plan, or use specific login credentials per service (Plesk, webmail, etc.).
Q: What if I miss a renewal?
A: Services enter a grace period during which you can renew at the standard rate. Beyond that, suspension applies and data may be held in a redemption state. Domains have registry-specific grace periods with varying fees. Enable auto-renewal and keep a payment method on file to avoid the risk entirely.