Share service availability with customers and team. Status pages build trust by showing exactly what’s up, what’s down and any ongoing incidents. This guide walks UK businesses through creating public and private status pages.
Why status pages matter • Creating your first status page • Adding monitors and sections • Customising appearance • Custom domain setup • Private vs public pages • FAQ
A status page tells customers exactly what’s happening with your service — in real time, from your own dashboard, without them having to contact support or guess. For UK online shops, that’s the difference between a shopper abandoning cart (silent outage) and a shopper waiting 5 minutes for a known issue to resolve (posted on status page).
Status pages also reduce support load during incidents. Instead of fielding 50 enquiries about the same outage, customers self-serve by checking the status page.
mybusiness). The page will be accessible at https://your-instance.uptimekuma.io/status/mybusiness.In edit mode, you see the status page canvas. Add monitors by selecting them from the right-hand sidebar and dragging to the canvas, or clicking Add Group first.
A good UK shop status page has 3–5 groups: Website, Checkout, Email, Payment Processing, API.
Save changes to apply. Customers see the page immediately.
Default URL is yourinstance.uptimekuma.io/status/slug. For better brand trust, use your own subdomain like status.yourdomain.co.uk:
status.yourdomain.co.uk → yourinstance.uptimekuma.iohttps://status.yourdomain.co.ukCustom domains reinforce brand trust — customers see your own URL during an incident rather than a third-party domain.
Status pages are public by default. For internal monitoring, you can protect with a password:
Unlimited branded status pages
SmartXHosting Uptime Kuma Hosting includes unlimited status pages with custom domain support and TLS 1.3 SSL — build trust with your UK customers.
View Uptime Kuma HostingQ: Can I have multiple status pages?
A: Yes, unlimited on SmartXHosting. Separate pages for customers vs internal, or different brands/services.
Q: Can I customise the URL?
A: Default subpath /status/slug. Custom domain supported via CNAME + support ticket.
Q: Public access without the URL?
A: Pages aren’t indexed by Google by default. Only people with the URL see them. Password protection available for truly private access.
Q: Do status pages reveal monitor details?
A: Only what you choose to show. Monitor names can be renamed for public display; response times and error messages are hidden from public view.
Q: Can customers subscribe to status updates?
A: Status page has an Atom/RSS feed customers can subscribe to. For email subscription, consider a third-party integration or Uptime Kuma extensions.