Reply, Reply All, Forward, Move, Copy and Delete — the six actions you perform most often on messages in a working mailbox. This tutorial covers each action, when to use it, a few UK email-etiquette points, and how Axigen preserves the original message content when you reply or forward.
Reply sends a response to the original sender only — even if the message was addressed to several people. It is the default action for correspondence where the rest of the recipients do not need to see your reply.
Re: prefix (or Re[2]: for subsequent rounds).By default the original message is quoted below your response. You can edit or delete the quote before sending — useful when replying from a phone where the quoted text would inflate the message unnecessarily.
Reply All sends your response to the original sender and every recipient in the To and Cc fields of the original. Cc recipients from the original go into Cc on your reply.
When to use Reply All:
When not to use Reply All:
Forward sends a copy of the message to a new recipient, usually with your own introductory note. The subject is pre-filled with Fwd: prefix.
Axigen preserves the original headers as X-Forwarded-From and related metadata, so forwarded mail still passes authentication checks at the receiver as long as the forwarding is combined with ARC (which Axigen applies automatically).
Moving a message removes it from the current folder and places it in another — useful for filing correspondence after you have actioned it.
Mobile webmail also supports swipe-to-move gestures on the message list — swipe left on a message in the list for a shortcut folder menu. Configure which folders appear in the shortcut in Settings.
Copy leaves the original in place and creates a duplicate in another folder. Useful when the same message logically belongs to two categories (e.g. a client email that is also accounting-related).
Note that Axigen stores both copies as separate instances — editing or deleting one does not affect the other. For heavy use, tagging (when supported) is a better pattern than copying.
Delete moves the message to the Trash folder. It is not permanently removed until:
To recover a deleted message, open Trash, select the message, and Move to your desired folder. After the purge window expires, recovery requires a server-side restore by your administrator or SmartXHosting support — possible within the backup window (typically 30 days) but not guaranteed beyond that.
To permanently delete without a Trash round-trip, select the message and use Shift+Delete (desktop) or the Delete permanently option in the overflow menu (mobile).
Select multiple messages by:
Bulk operations available: Move, Copy, Delete, Mark as read/unread, Flag, Report phishing.
Q: Can I edit the subject line when replying?
A: Yes. Webmail lets you edit the subject field — but a changed subject can break threading in recipients' mail clients. Only edit if you deliberately want to fork the thread.
Q: Why are the original attachments not included when I reply?
A: Reply deliberately omits attachments (they would duplicate in recipients' inboxes). Forward includes attachments. Re-attach manually if you need them on a reply.
Q: How do I undo a move?
A: Desktop webmail shows a 5-second "Undo" banner after a move. On mobile, open the destination folder and move the message back.
Q: Can I set up a rule to auto-file messages?
A: Yes. Settings › Filters supports rules based on sender, subject keywords, recipient and headers. Rules run server-side, so they apply before the mail reaches any of your clients.
Q: Does forwarding affect authentication?
A: Forwarding can break SPF alignment for the forwarded message (because the sending server changes). Axigen mitigates this with ARC headers, letting downstream receivers see the original authentication result. See the ARC reference article for details.